About Us

Everyday Comfort, Made Simple

Zavora is an online store offering relaxation and personal care products for use at home. We focus on clear product information, straightforward policies and helpful customer support, so you know exactly what you are buying and what to expect.

Who We Are

Zavora is a sole proprietorship operated by Lauren Mila Karimy and run from the United Kingdom. Our website, thezavora.com, serves customers in the United States, where all of our orders are delivered.

We are an independent online retailer. Rather than holding stock ourselves, we work with U.S. fulfillment partners who pack and ship orders on our behalf, which allows us to offer free standard shipping across the United States.

What We Offer

Our range covers relaxation and personal care products for home use, including:

MassagersNeck, body and foot massagers, including heated options.
Neck and Comfort AccessoriesNeck pillows and wearable devices designed for use at home.
Red Light PanelsPanels for personal use at home, supplied with usage instructions.
New Products Over TimeWe add to our range gradually, and every product page lists its features, specifications and safety information.

How Your Order Works

  1. You place your order. Check out as a guest or with an account. Prices are in US dollars and standard shipping is free on all US orders.
  2. We process it within 1-3 business days. Your order is passed to our U.S. fulfillment network to be packed and shipped.
  3. You receive tracking. We email you a tracking number and link when your order ships. Estimated transit is 5-10 business days, and most orders arrive within 6-13 business days in total.
  4. We are here if something goes wrong. If an item arrives damaged, defective or incorrect, contact us and we will review it under our Return and Refund Policy.

Our Commitments

Clear InformationProduct descriptions, prices, delivery estimates and policies are written to be easy to understand, with no hidden steps.
Safe Use FirstEvery product page includes safety information, and we encourage you to read the instructions before use.
Responsive SupportWe aim to reply to all enquiries within 24 business hours, Monday to Friday.
Secure CheckoutPayments are processed securely by Shopify and our payment partners. We do not store your full card details.

Important Information

Our products are consumer wellness and personal care products. They are not medical devices intended to diagnose, treat, cure or prevent any disease or condition, and nothing on this website is medical advice. Please consult a qualified healthcare professional before using any product, especially if you are pregnant, have a medical condition, have an implanted medical device such as a pacemaker, or are taking medication.

Get in Touch

Questions about an order or a product? Our team is happy to help.

  • Email: support@thezavora.com
  • Phone: +44 7338 137885
  • Support Hours: Monday to Friday, 7:00 AM to 12:00 PM (EST)
  • Business Address: 28 Campbell Rd, Twickenham TW2 5BY, United Kingdom. This is the address from which we operate our website. It is not a returns address, and we do not fulfill orders from this location.

You can also visit our Contact page or read our FAQs.

Everyday Comfort, Made Simple.