FAQs

How can I contact ZAVORA?
You can email us at info@thezavora.com, and our customer service team will be happy to assist you with anything you need!

Do you ship worldwide?
Yes, we ship to many countries worldwide. Please check if your country is supported during checkout.

Where do you ship from?
We ship from Hong Kong. 

Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing the order. After this time, changes or cancellations may not be possible. You may return the order for a full refund after receiving it.

What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal.

When will my order be processed?
We process orders between Monday and Friday. Orders are typically processed within 1-3 business days and shipped the following business day. Please note that we do not ship on weekends and processing times may be longer during busy periods like holidays.

How long will it take to receive my order?
Due to high demand, orders may take 7-14 business days to arrive, depending on your location.

What if I don’t receive my order?
If you haven't received your order within 30 days of shipping, please reach out to us at info@thezavora.com and we will assist you in resolving the issue.

Will I be charged customs and taxes?
The prices on our site are tax-free in US Dollars. However, you may be liable for duties and taxes upon arrival, which are determined by your local customs office. Payment of these charges is your responsibility and we are not responsible for any delays caused by customs.

How do I return an item?
Please email us at info@thezavora.com with your order number and details of the item(s) you would like to return. Our team will guide you through the return process.

What if the item(s) I received are defective/incorrect/damaged?
If you received incorrect, damaged, or defective items, please contact us immediately at info@thezavora.com with your order number, photos of the item(s), and any related details. We will do our best to resolve the issue as quickly as possible.

When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, the refund will be processed within 7-10 business days from the day we receive the returned item. For further details, please reach out to your card-issuing bank.