FAQ's

No. You can check out as a guest. If you choose to create an account, we store your name, address and order history so future checkouts are faster and you can track your orders.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna (buy now, pay later). The methods available to you are shown at checkout.

Payments are processed securely by our checkout provider, Shopify, and our payment partners. We do not store your full card details. See our Privacy Policy for more information.

All prices are in US dollars (USD). Prices do not include any taxes that may apply, which are shown at checkout before you pay.

Discount codes and promotions cannot be combined unless stated otherwise, and they may be withdrawn at any time.

Your order is an offer to buy. We accept it when we send you a shipping confirmation. We may limit or refuse any order, and we may cancel an order if we suspect fraud or if a product was listed at an incorrect price or was unavailable because of an error. In that case, you will receive a full refund.

Yes. You must be at least 18 years old to place an order.

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Orders are packed and shipped from our U.S. fulfillment network, which works with us to fulfill orders. Orders are not shipped from our business address in the United Kingdom, and returns should not be sent there.

Standard shipping is free on all orders within the United States.

Orders are processed within 1-3 business days after payment is confirmed. Once shipped, estimated transit time is 5-10 business days. In total, most orders arrive within 6-13 business days from the date the order is placed. Business days are Monday to Friday, excluding public holidays, and delivery times are estimates, not guarantees.

Depending on your location and service availability, carriers may include USPS, UPS, FedEx or local delivery partners.

When your order ships, we email you a confirmation with a tracking number and a tracking link. Tracking information may take 24-48 hours to update after you receive it. You can also use our Track Your Order page.

Delays can occasionally happen because of carrier issues, severe weather, high order volumes or other events outside our control. If your order has not arrived within the estimated delivery window, or your tracking shows unusual delays, email us at support@thezavora.com with your order number. We will review the tracking information and contact the carrier where needed. If an order is confirmed as lost, we will provide a refund or replacement.

Contact us as soon as possible. We can only change an address before the order has shipped. Please check your address carefully at checkout, as we are not responsible for orders delayed, lost or returned because of an incorrect or incomplete address.

You can request a cancellation within 24 hours of placing your order, as long as it has not yet entered the shipping or fulfillment process. Email support@thezavora.com with your order number as soon as possible. Once an order has been processed, fulfilled or handed over for shipping, it can no longer be cancelled.

We do not accept returns, refunds or exchanges for change of mind, including ordering by mistake or no longer needing the item. We do accept returns for items that arrive damaged, defective or incorrect. Please review your order carefully before completing your purchase.

Email support@thezavora.com within 15 days of delivery with your order number, a description of the issue, and clear photos or videos showing the product and the problem (plus photos of the packaging where relevant). Once we review and confirm the issue, we will approve your return and refund. If we confirm an item is damaged, defective or incorrect, you will not pay for return shipping.

Please do not send anything back before contacting us. All returns must be approved by our support team, who will provide return instructions. Items sent back without prior authorization may not be accepted or refunded. Our United Kingdom business address is not a returns address.

Contact us as soon as possible at support@thezavora.com with your order number and details of the missing item. We may ask for photos of the package and the items you received so we can investigate.

Approved refunds are issued to your original payment method. We process approved refunds within 5-7 business days. After that, the time for the funds to appear in your account depends on your bank, card issuer or payment provider. We will notify you when your refund has been approved and processed.

We do not offer a separate warranty on our products. This does not affect any rights you have under applicable law, or your rights under our Return and Refund Policy for damaged, defective or incorrect items.

No. Our products are consumer wellness and personal care products. They are not medical devices intended to diagnose, treat, cure or prevent any disease or condition, and nothing on our site is medical advice.

Please read and follow the instructions supplied with your product. Consult a qualified healthcare professional before use, especially if you are pregnant, have a medical condition, have an implanted medical device such as a pacemaker, or are taking medication. In general, do not use electrical or heated products near water, on damaged or sensitive skin, or while sleeping (unless the product is designed for it), and keep them out of reach of children. Stop using a product and seek medical advice if you experience pain, discomfort or any adverse reaction.

It depends on the product. Several of our massagers are cordless and rechargeable, while others, such as the Deep Foot Massager, plug in. Power type, functions and settings are listed in the Specifications section of each product page.

We try to describe and display our products as accurately as possible, but colors may vary slightly depending on your screen, and minor differences in packaging or appearance may occur.

Availability is shown on each product page. If a product is unavailable, it will be marked as out of stock.

We do not sell your personal information for money. We share it only with service providers that help us run the store, such as our checkout, payment, fulfillment, shipping, tracking and email providers. For details, and for your rights as a US, UK or EEA resident, see our Privacy Policy.

Yes. If you submit a review or photo, we may publish it on our site and in our marketing together with the name you provide. You can ask us to remove your content at any time by emailing support@thezavora.com.

Zavora is a sole proprietorship operated by Lauren Mila Karimy, operating the website thezavora.com. Our business address is 28 Campbell Rd, Twickenham TW2 5BY, United Kingdom. This is the address from which we operate our website. It is not a returns address, and we do not fulfill orders from this location.

• Email: support@thezavora.com
• Phone: +44 7338 137885
• Support hours: Monday to Friday, 7:00 AM to 12:00 PM (EST)

We aim to respond to all enquiries within 24 business hours. You can also visit our Contact page.