Privacy policy

Last updated: October 28, 2026

Zavora ("we," "us," or "our"), a sole proprietorship operated by Lauren Mila Karimy, operates the website thezavora.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site or placing an order, you agree to the practices described here.

Information We Collect

Information you give us:

  • Name, email address, phone number, shipping and billing address
  • Order details and purchase history
  • Account details, if you choose to create a customer account (you can check out as a guest without one)
  • Messages you send us, such as support requests and photos you provide for damaged-item claims
  • Product reviews, photos, and other content you submit
  • Newsletter or marketing sign-ups

Information collected automatically:

  • IP address, browser type, device information, and operating system
  • Pages viewed, products viewed, time spent, and referring website
  • Cookies and similar technologies (see "Cookies and Tracking Technologies" below)

Payment Information

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and UnionPay), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. Payments are processed securely by these providers and our checkout provider, Shopify. We do not store your full card details. Your payment information is handled under the privacy policies of the relevant payment provider. If you use Klarna's buy now, pay later option, Klarna may collect and use your information to assess and manage your payment, as described in Klarna's privacy policy.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, and send order and shipping updates
  • Provide customer support and handle returns, refunds, and claims
  • Send marketing emails about products and offers, where permitted by law (you can unsubscribe at any time)
  • Track shipments and show delivery status
  • Analyze Site use and improve our products, Site, and advertising
  • Prevent fraud and protect the security of our Site
  • Comply with legal obligations

Who We Share Information With

We do not sell your personal information for money. We share it only with service providers who help us run the store, including:

  • Shopify, which hosts our store and processes checkout
  • Payment providers (including PayPal, Shop Pay, Klarna, Apple Pay, Google Pay, and card networks), to process your payment
  • Fulfillment and supplier partners, who receive your name, shipping address, phone number, and order details to pack and ship your order
  • Shipping carriers such as USPS, UPS, FedEx, and local delivery partners
  • 17TRACK, which provides shipment tracking
  • Klaviyo, which we use to send emails (order updates, newsletters, and marketing messages)
  • Google and YouTube, through our Google and YouTube sales channel, for product listings, analytics, and advertising

We may also disclose information where required by law, to protect our rights, or in connection with the sale of the business.

Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to keep your cart working, remember your preferences, measure traffic, and show relevant ads. These include cookies from Shopify, Google, and Klaviyo. You can control cookies through your browser settings or any cookie preferences banner we display, but blocking some cookies may affect how the Site works. To opt out of Google's interest-based advertising, visit Google's Ads Settings.

Customer Accounts

You do not need an account to place an order. If you create one, we store your name, email, address, and order history so you can check out faster and track your orders.

Email Marketing

If you sign up or place an order, we may send you promotional emails through Klaviyo. You can unsubscribe at any time using the link in any email or by contacting us.

Reviews and User Content

If you submit a review, photo, or other content, we may publish it on our Site and in our marketing, together with the name you provide. Please do not include personal information you don't want made public. You can ask us to remove your content at any time by emailing support@thezavora.com.

Data Retention

We keep personal information only as long as needed to fulfill orders, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. After that, we delete or anonymize it.

Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

US residents: Depending on your state (including California, Virginia, Colorado, Connecticut, Utah, and others), you may have the right to:

  • Know what personal information we collect and how we use it
  • Access and receive a copy of your information
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of targeted advertising, the sale or sharing of personal information, and profiling
  • Not be discriminated against for exercising your rights

UK and EEA residents: You may have rights under the UK GDPR or GDPR, including access, correction, deletion, restriction, objection, and data portability, and the right to complain to your data protection authority (in the UK, the Information Commissioner's Office).

To exercise any of these rights, email support@thezavora.com. We may need to verify your identity before acting on your request, and we will respond within the time required by law.

International Transfers

Our business operates from the United Kingdom, and our service providers may process data in the United States and other countries. By using the Site, you understand that your information may be transferred to and processed in these locations.

Children's Privacy

Our Site is not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, so please read their policies.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

  • Email: support@thezavora.com
  • Phone: +44 7338 137885
  • Support Hours: Monday to Friday, 7:00 AM to 12:00 PM (ET)
  • Business Address: 28 Campbell Rd, Twickenham TW2 5BY, United Kingdom. This is the address from which we operate our website. It is not a returns address, and we do not fulfill orders from this location.

We aim to respond to all enquiries within 24 business hours.