Shipping policy
Last updated: October 27, 2026
Thank you for shopping with Zavora. This policy explains where we ship, how long orders take, and what to expect after you place an order.
Where We Ship
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Fulfillment
We ship orders from our U.S. fulfillment network. Carriers may include USPS, UPS, FedEx, or local delivery partners, depending on the destination and service availability.
Order Processing Time
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Once your order has shipped, estimated transit time is 5-10 business days. In total, most orders arrive within 6-13 business days from the date the order is placed.
| Stage | Estimated Time |
|---|---|
| Order processing | 1-3 business days |
| Transit | 5-10 business days |
| Total delivery time | 6-13 business days |
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and are not guaranteed.
Shipping Cost
Standard shipping is free on all orders within the United States.
Order Tracking
When your order ships, we will email you a confirmation with a tracking number and a link to track your package. Tracking information may take 24-48 hours to update after you receive it.
Delays
Delays can occasionally happen because of carrier issues, severe weather, high order volumes, or other events outside our control. If your order has not arrived within the estimated delivery window, please contact us, and we will help look into it.
Incorrect or Incomplete Addresses
Please check your shipping address carefully at checkout. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you need to correct your address, contact us as soon as possible. We can only make changes before the order has shipped.
Lost, Damaged, or Missing Items
If your package arrives damaged, is missing items, or appears to be lost in transit, please get in touch with us within 15 days of the delivery date (or the expected delivery date for lost packages) with your order number and photos if the item is damaged. We will work with you to resolve the issue. See our Returns & Refund Policy for more information.
Contact Us
If you have any shipping questions, please reach out:
- Email: support@thezavora.com
- Phone: +44 7338 137885
- Support Hours: Monday to Friday, 7:00 AM to 12:00 PM (ET)
- Business Address: 28 Campbell Rd, Twickenham TW2 5BY, United Kingdom. This is the address from which we operate our website. It is not a returns address, and we do not fulfill orders from this location.
We aim to respond to all enquiries within 24 business hours.