Payment Policy
Last updated: October 28, 2026
This Payment Policy explains how payments work when you order from Zavora (thezavora.com).
Accepted Payment Methods
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and UnionPay), as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. The methods available to you at checkout may vary depending on your location and device.
Currency
All prices are shown and charged in US dollars (USD). Our business is based in the United Kingdom, so your bank or card issuer may apply currency conversion or foreign transaction fees. These fees are set by your bank, not by us.
When You Are Charged
Payment is taken when you place your order. Some banks and payment providers may place a temporary authorization hold on your account. If an order is cancelled before it ships, any hold is released according to your provider's timelines.
Taxes
Prices do not include any taxes that may apply. Where tax applies to your order, it is calculated and shown at checkout before you pay.
Billing Information
You agree to provide accurate and complete billing details and to use only payment methods you are authorized to use.
Payment Security
Payments are processed securely through Shopify and our payment providers. We do not see or store your full card details.
Buy Now, Pay Later (Klarna)
If you choose Klarna, your payment plan, eligibility, and any fees are governed by Klarna's own terms. We receive payment from Klarna and are not responsible for your agreement with them.
Declined or Failed Payments
If your payment is declined or fails, your order will not be placed. Please check your details or try a different payment method. We are not responsible for fees your bank charges for a declined transaction.
Fraud Prevention
To protect our customers and our store, we may review orders and may cancel or refuse any order we believe to be fraudulent. If we cancel an order after payment, we will refund it in full to the original payment method.
Refunds
Approved refunds are issued to the original payment method, as explained in our Refund Policy. The time for funds to appear depends on your bank or payment provider.
Payment Disputes and Chargebacks
If you have a problem with a charge, please contact us first at support@thezavora.com so we can resolve it quickly. Filing a chargeback without contacting us may delay your resolution.
Contact Us
- Email: support@thezavora.com
- Phone: +44 7338 137885
- Support Hours: Monday to Friday, 7:00 AM to 12:00 PM ET
- Business Address: 28 Campbell Rd, Twickenham TW2 5BY, United Kingdom. This is the address from which we operate our website. It is not a returns address, and we do not fulfill orders from this location.
We aim to respond to all enquiries within 24 business hours.